FAQ

How many bags are offered during a sale?

-For ready to ship items, there are 10+ bags available.

-For preorders, there are usually 20+ bags offered.

 

 How to clean bags?

-To clean your bag, simply use a damp cloth and gently wipe away any marks or stains.

-For concert bags, use a little bit of oil to remove any markings.

 

Customs or personalized orders?

-I do not offer custom or personalized orders.

 

Do your offer returns or refunds?

-Yes, if an item is damaged or you want to return your item, I will gladly refund you with the exception of shipping fees. For returns, buyer is responsible for return shipping, and there is a 15% restocking fee. Please contact me within 7 days of your delivery date if there are any issues with your order.

 

How do preorders work?

-Preorders have a 10-13 week turnaround time. Once you preorder I cannot offer refunds after a 24 hour period.

 

How long till an order is shipped?

-Preorders ship once they arrive and are inspected. Preorders take 10-13 weeks to arrive so there is no definite shipping time frame for preorders.

-Ready to Ship items will ship out within 3-4 business days.

 

What are shipping costs?

-Free shipping on US orders over $100.

-Orders below US $100.00 range between $4.00-$15.00

-International shipping fees start at $16.00 plus.

 

How to get in contact with you?

-The best way to reach me is via email at sewpumpkincute@yahoo.com.

 

How do I go about a return, exchange, or damaged item?

-If you have any issues with your order, please contact me via email or IG DM within 7 days of delivery date. Please note handmade and 3rd party bags may have minor flaws and will not always be allowed a return, exchange, or refund. If you are not satisfied with your item(s), you may return it and all included accessories for a partial refund. Shipping costs are non-refundable and there is a 15% restocking fee. Buyer is responsible for return shipping.

 

My order says "Delivered" but I can't find my package.

If tracking shows your package as delivered but you cannot locate it, you need to contact your local post office to ensure it was delivered to the right address.

 

Wholesale Inquiries

-For wholesale inquiries, email me at sewpumpkincute@yahoo.com